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What is Famulor?
German AI voice agent platform that answers and makes phone calls, books appointments and follows up on WhatsApp, SMS and email, with a no-code flow builder. Famulor is an AI voice agent platform built and operated by BEK Service GmbH in Kempten, Germany.
Our verdict
Famulor is worth a look if you want voice AI that is priced per minute, starts free and keeps data in the EU. The free start (800 credits, no card) makes it cheap to test a real call flow before committing to a plan.
Full review
Famulor is an AI voice agent platform built and operated by BEK Service GmbH in Kempten, Germany. Its agents answer inbound calls, run outbound campaigns, qualify leads and book appointments, then follow up on WhatsApp, SMS and email. A visual no-code builder lets non-developers design call flows, and a public REST API, a command-line tool and an MCP server are there for teams that want to wire it into their own stack.
Beyond phone calls, the same assistant can be deployed on web chat, live voice on a website, WhatsApp Business, Telegram, Slack, Microsoft Teams, Messenger and Instagram, and it can reply to tickets in helpdesks such as Zendesk, Freshdesk and Intercom. The vendor lists more than 1,000 connected apps and 120 languages, with voices from providers including ElevenLabs and Cartesia.
Compliance is a selling point for European buyers. Famulor states that it is GDPR compliant, hosts its database in
Famulor is an AI voice agent platform built and operated by BEK Service GmbH in Kempten, Germany. Its agents answer inbound calls, run outbound campaigns, qualify leads and book appointments, then follow up on WhatsApp, SMS and email. A visual no-code builder lets non-developers design call flows, and a public REST API, a command-line tool and an MCP server are there for teams that want to wire it into their own stack.
Beyond phone calls, the same assistant can be deployed on web chat, live voice on a website, WhatsApp Business, Telegram, Slack, Microsoft Teams, Messenger and Instagram, and it can reply to tickets in helpdesks such as Zendesk, Freshdesk and Intercom. The vendor lists more than 1,000 connected apps and 120 languages, with voices from providers including ElevenLabs and Cartesia.
Compliance is a selling point for European buyers. Famulor states that it is GDPR compliant, hosts its database in the EU (AWS Frankfurt), can restrict AI processing to the EU or the US per workspace, redacts PII in transcripts and does not train models on call data without opt-in. It also offers white-label resale for agencies and an enterprise tier with SAML single sign-on.
This editorial review is based on desk research of the public website and pricing page, not a hands-on test of the platform.
Who it's for
Best for
- Small businesses
- agencies and support or sales teams that want AI phone and WhatsApp agents
- especially in Europe where GDPR and EU hosting matter.
Not ideal for
- Teams that want a fixed monthly price with unlimited minutes
- or buyers who need a human-staffed call center rather than software.
How we tested
Desk research on 5 Oct 2026 using the public homepage, pricing page and the vendor's own product summary. We did not place test calls. The site shows prices in the visitor's currency (EUR or USD) and runs a promotion on per-minute rates until 30 Nov 2026, so check the pricing page for the figure you will pay. Founders and founding year are left blank because we could not confirm them on the official site.
At a glance
| Pricing | Free+Paid |
|---|---|
| Starting price | $0 |
| Free plan | Yes |
| Free trial | No |
| Pricing page | View pricing |
| Platforms | Web app, API / SDK, CLI / Terminal |
| API | Yes |
| Company | BEK Service GmbH (Famulor) |
| Apps Insight Score | 41/100 |
| Implementation | Medium |
| Learning curve | Intermediate |
Why this app scored 41/100
Editorial Review 26/30
- Product quality 8/10 8/10
- Ease of use 3.5/5 4/5
- Feature depth 4.5/5 5/5
- Innovation 4/5 4/5
- Value for money 2.5/3 3/3
- Recommendation confidence 1.5/2 2/2
Trust & Verification 1/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Missing 0/2
- Terms of service published Missing 0/1
- Security certifications None listed 0/2
- Knowledge base / help center Missing 0/2
- Social profiles linked 0 profiles linked 0/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 11/20
- Detailed description 215 words 2/3
- Screenshots 3 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 5 items 1/2
- Feature list 7 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 7 integrations 1/2
- API available Yes 1/1
- Company details 2 of 3 details filled 0/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Integrations
Built for
Use case
CRM & sales
Use case
Customer support
Use case
AI & automation
Industry
SaaS & technology
Industry
E-commerce & retail
Industry
Healthcare
Industry
Real estate
How Famulor compares
| Feature | Famulor | Grain | OpenClaw | Decagon |
|---|---|---|---|---|
| Rating | 4.2 / 5 | 5.0 / 5 | 5.0 / 5 | 5.0 / 5 |
| Pricing | Free+Paid | Free plan | — | — |
| Starting price | $0 | Free | — | — |
| Free plan | Included | Included | No | No |
| Free trial | No | No | No | No |
| Platforms | Web app, API / SDK, CLI / Terminal | Web app, Browser extension, iOS (iPhone & iPad), Android, macOS, Windows, Linux | macOS, Windows, Linux | Web app |
| Best for | Small businesses, agencies and support or sales teams that want AI phone and WhatsApp agents, especially in Europe where GDPR and EU hosting matter. | Sales teams, customer success teams, founders, agencies, ops teams, AI-first teams | Developers, solo founders, technical operators, AI enthusiasts, marketing agencies, SMB teams, support teams, internal ops teams | Enterprise SaaS teams, CX operations leaders, customer support automation teams, product-led companies, ops-heavy support organizations |
Key features
No-code voice agent builder
Visual flow builder for inbound and outbound phone agents, with custom workflows and actions and no coding required.
Phone, WhatsApp and web channels
One assistant and one knowledge base across calls, WhatsApp Business, live voice and web chat, plus Telegram, Slack, Teams and Instagram.
Appointment booking
Event types, public booking pages, calendar sync and AI phone scheduling built in.
Voice and language choice
Voices from several TTS providers in 120 languages, with GPT Realtime, Gemini, Llama and Claude models available.
Integrations, API and MCP
1,000+ connected apps, 23 native connections, a REST API, a CLI and an MCP server.
GDPR and EU hosting
EU-hosted database, PII-redacted transcripts, signed DPA available and no training on call data without opt-in.
White label
Agencies and resellers can launch voice AI under their own brand.
Key benefits
- Start free with 800 credits and no credit card, then pay per minute.
- Per-second billing, so you pay only for active call minutes.
- One agent can follow a phone call with a WhatsApp or email message.
Pricing
Free planPaid from $0
Solo
Pay as you go
$0 to start /mo
- 800 credits included to start
- then per-minute billing (about $0.16 to $0.19 per minute depending on promotion). No credit card required.
Solo
Plus
$29/mo /mo
- Billed yearly (from EUR 27/mo). 100 minutes included
- memory
- knowledge
- booking
- automations
- analytics
- live monitoring
- integrations and API.
Team
Pro
$111/mo /mo
- Billed yearly. 667 minutes included
- everything in Plus for growing teams running real campaigns.
Team
Agency
$233/mo /mo
- Billed yearly. 1
- 667 minutes included at the lowest per-minute rate
- for agencies and high call volume.
Enterprise
Enterprise
Custom /mo
- Custom volume and rates
- SAML single sign-on
- uptime SLA
- audit log and data residency.
Pros & Cons
Pros
- Free to start with no credit card, and plans can be changed or cancelled at any time.
- Wide channel coverage: phone, WhatsApp, web chat, helpdesks and messaging apps.
- EU hosting, GDPR compliance and a signed DPA on request.
- Public API, CLI and MCP server alongside the no-code builder.
Cons
- Per-minute pricing makes costs variable at high call volume.
- Unused included minutes do not roll over to the next month.
- Prices are shown in different currencies and promotional rates, which can make plan comparison confusing.
- Famulor is a software platform, so you still have to design and test your own call flows.
Screenshots & media
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Frequently asked questions
How is Famulor priced?
Each plan includes minutes and features, and extra minutes are billed at the published rate. You can start on a pay-as-you-go plan with 800 free credits and change plans at any time.
Do unused minutes roll over?
No. Currently unused minutes do not roll over to the next month.
Are there onboarding fees?
No. The pricing page says there are no setup or onboarding fees.
Is Famulor GDPR compliant?
Yes, according to the vendor. The database is hosted in the EU (Frankfurt), transcripts are PII-redacted and a signed data processing agreement is available.
Which channels can a Famulor agent use?
Phone calls, WhatsApp, live voice and chat on a website, email, Telegram, Slack, Microsoft Teams, Messenger, Instagram and helpdesks such as Zendesk and Freshdesk.