Anyone — vendor, reviewer, or reader — can dispute a factual error, a review, a rank, or a badge decision on AppsInsight. Every appeal is logged with a reference ID and read by a person, and outcomes are decided against our published methodology, not against who is asking.
Correcting factual errors
Wrong pricing, outdated features, incorrect company details: tell us what is wrong and, if possible, link to evidence. Confirmed errors are corrected, and the page’s last-updated date reflects the fix.
Disputing a review
Reviews are removed only for violations of our review guidelines — conflicts of interest, no first-hand experience, factual impossibility, abuse. A negative but genuine review is not removable, at any price.
Disputing a rank or score
Scores and ranks are computed from published rules, and every app profile shows its full point breakdown. If you believe an input is wrong — an unverified badge, a missing review, stale data — appeal the input and the score will recalculate automatically once corrected. We do not adjust scores by hand.
Claim disputes
If your claim to a listing was rejected, or someone else has claimed a profile you believe is yours, appeal with proof of ownership (a domain email address or a verifiable company role).
Badge revocations
App verification badges are re-checked weekly. If the check fails, you get a 7-day grace window to restore the badge before verification is revoked. If you believe a revocation was a technical error — a site migration, a temporary outage — appeal and we will re-run the check.
Submit an appeal
Our commitment
Every appeal gets a reference ID the moment it is submitted and is read by a member of our team — not a bot. We aim to respond within five business days. Appealing never affects your rank, score, or review standing, in either direction. Aggregate appeal counts are published in our Transparency Report.
Version history
- v1.0 — structured appeals launched: every appeal is logged with a reference ID.