What is Aircall?

AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams. Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared workspace, with AI agents and real-time coaching layered on top.

Our verdict

Aircall earns its rating as the AI-forward phone system for sales and support teams: voice, SMS and WhatsApp in one workspace, 250+ native integrations, and plans from $30/license/mo billed annually. The three-license minimum and metered AI minutes are the main watch-outs.

Reviewed by Deepika Pandey Head of Marketing at AppsInsight Last updated October 24, 2026

Full review

Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared workspace, with AI agents and real-time coaching layered on top. Founded in 2014 inside the Paris startup studio eFounders (now Hexa), the company is headquartered in New York and Paris, says it has raised about $226M including a $120M Series D in 2021, and reports more than 23,000 businesses across 100+ countries as customers.

The phone system itself covers IVR menus, skills-based and smart routing, call queuing with callback, monitoring and recording, plus a power dialer and outbound campaigns for sales teams. Three AI layers sit above it: an AI Voice Agent that answers and resolves inbound calls autonomously (its voice AI strengthened by the May 2026 Vogent acquisition), AI Messaging Agents that handle SMS and WhatsApp conversations, and AI Assist and AI Assist Pro for live guidance, transcription, summaries and automated call scoring. Aircall’s real differentiator remains integration depth: 250+ native integrations, including Salesforce, HubSpot, Zendesk, Intercom and Pipedrive, plus a public API and webhooks. Apps run on web, Windows, macOS, iOS and Android, and the platform is SOC 2 Type II certified and GDPR compliant, with a HIPAA BAA available.

Pricing, verified on the official pricing page in October 2026, is license-based with a three-license minimum and 25% off for annual billing. AI Voice Agents start at a $100 per month minimum. Essentials is $30 per license per month on annual billing with unlimited US and Canada calling, SMS and MMS, a shared inbox, IVR and 50 AI Voice Agent minutes per month. Professional is $50 per license per month and adds AI call summaries, smart routing, queue callback and the power dialer. Enterprise is custom-priced. A free trial is offered on each plan, though its length is not published.

Watch-outs: the three-license minimum prices out solo founders and very small teams; AI Voice Agent minutes are metered, so heavy automation pushes costs up quickly; SMS works in 14 countries and MMS only for US, Canadian and Australian numbers; the advertised rates require an annual commitment; and support runs through a portal rather than a published email address.

Overall, Aircall is one of the strongest options in this category for SMB and mid-market sales and support teams that want voice, SMS and WhatsApp with deep CRM logging and genuinely useful AI. Buyers wanting a broader unified-communications suite or month-to-month flexibility should also compare RingCentral, Dialpad and Nextiva.

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Who it's for

Best for

Inside sales and SDR teams running outbound calls with CRM-logged activity
Support teams handling voice
SMS and WhatsApp from one shared inbox
RevOps teams that need call-level data inside Salesforce or HubSpot
SMB and mid-market companies replacing a legacy PBX

Not ideal for

Solo founders and two-person teams (three-license minimum)
Teams planning heavy AI voice automation on entry plans (metered minutes)
Buyers who need toll-free MMS outside the US
Canada and Australia
Shoppers wanting the advertised rates on month-to-month billing

How we tested

We researched Aircall in October 2026 using its official website, pricing page, integrations catalog, founders and company fact pages, and legal documentation, and compared its published capabilities and pricing against other VoIP providers in this category. Ratings reflect editorial judgment based on that research. We did not purchase a plan or run a live pilot for this listing.

At a glance

Pricing	Paid Subscription
Starting price	$30/license/mo annual
Free plan	No
Free trial	No
Pricing page	View pricing
Platforms	Web app, iOS (iPhone & iPad), Android, macOS, Windows
API	Yes
Company	Aircall
Apps Insight Score	47/100

Why this app scored 47/100

Editorial Review 28/30

Product quality 8/10 8/10
Ease of use 5/5 5/5
Feature depth 5/5 5/5
Innovation 5/5 5/5
Value for money 3/3 3/3
Recommendation confidence 2/2 2/2

Trust & Verification 7/25

AppsInsight badge installed Badge not installed 0/15
HTTPS website HTTPS 1/1
Business support email Missing 0/1
Privacy policy published Provided 2/2
Terms of service published Provided 1/1
Security certifications None listed 0/2
Knowledge base / help center Provided 2/2
Social profiles linked 5 profiles linked 1/1

Community 0/20

Verified reviews & rating 0 reviews (5 needed) 0/15
Recent reviews No reviews yet 0/5

Product Profile 9/20

Detailed description 402 words 3/3
Screenshots 2 screenshots 1/3
Demo video No demo video 0/2
FAQ 0 items 0/2
Feature list 0 items 0/2
Pricing published Starting price listed 2/3
Pros & cons Add both pros and cons 0/1
Integrations 6 integrations 1/2
API available Yes 1/1
Company details 3 of 3 details filled 1/1

Freshness 3/5

Listing recently updated Updated 0 days ago 3/3
Recent changelog entry No changelog entries 0/2

Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.

Integrations

Slack WhatsApp Salesforce HubSpot Shopify Zapier

Built for

Use case

How Aircall compares

Feature	Aircall	Dialpad	RingCentral	Ooma Office
Rating	4.5 / 5	4.4 / 5	4.4 / 5	4.4 / 5
Pricing	Paid Subscription	Paid Subscription	Paid Subscription	Paid Subscription
Starting price	$30/license/mo annual	From $15	From $20	From $19.95/user/mo
Free plan	Included	Included	Included	Included
Free trial	No	Yes (14 days)	Yes	No
Platforms	Web app, iOS (iPhone & iPad), Android, macOS, Windows	Web app, iOS (iPhone & iPad), Android, macOS, Windows	Web app, iOS (iPhone & iPad), Android, macOS, Windows	Web app, iOS (iPhone & iPad), Android, macOS, Windows
Best for	Inside sales and SDR teams running outbound calls with CRM-logged activity Support teams handling voice, SMS and WhatsApp from one shared inbox RevOps teams that need call-level data inside Salesforce or HubSpot SMB and mid-market companies replacing a legacy PBX	Small and mid-sized businesses replacing a legacy phone system Sales and support teams that want call transcription and summaries Remote and hybrid teams needing one number across devices Companies planning to grow into contact-center features	Businesses of any size replacing a legacy PBX with a proven cloud phone system Organizations that want phone, video, chat and SMS unified in one app Companies planning a later move into contact center or AI agents IT teams that need deep integrations and open APIs	Small and mid-sized businesses replacing a landline or legacy PBX Offices that want desk-phone hardware plus softphone apps Teams needing 24/7 phone and chat support Businesses that want transparent, no-contract per-user pricing