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Top Live Chat Software in Oct 2026

Independently reviewed

Updated

Real-time website and in-app support chat.
2 apps listed
4.1 avg rating
Famulor top rated
October 8, 2026 updated
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Reviewed by Ashley Richmond Chief Marketing Officer at AppsInsight
Updated October 8, 2026
Independent testing How we rank apps

2 Best Live Chat at a Glance

Rank App Score Rating Pricing Best for
#1 Famulor 41 Needs work 4.2 Free+Paid$0 Small businesses, agencies and support or sales teams that want AI phone and WhatsApp agents Visit
#2 SaleSmartly 43 Needs work 4.0 Free+Paid$0 Small and mid-size support and sales teams, especially cross-border sellers Visit

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Best Live Chat by use case

2 Best Live Chat Tools in 2026 — Full Reviews

#1

Famulor

German AI voice agent platform that answers and makes phone calls, books appointments and follows up on WhatsApp, SMS and email, with a no-code flow builder.

4.2
41
AppsInsight Score
Overview

What is Famulor?

German AI voice agent platform that answers and makes phone calls, books appointments and follows up on WhatsApp, SMS and email, with a no-code flow builder. Famulor is an AI voice agent platform built and operated by BEK Service GmbH in Kempten, Germany.

Editorial

Why we recommend it

Famulor is worth a look if you want voice AI that is priced per minute, starts free and keeps data in the EU. The free start (800 credits, no card) makes it cheap to test a real call flow before committing to a plan.

Audience

Best for

  • Small businesses
  • agencies and support or sales teams that want AI phone and WhatsApp agents
  • especially in Europe where GDPR and EU hosting matter.
Capabilities

Key features

No-code voice agent builder

Visual flow builder for inbound and outbound phone agents, with custom workflows and actions and no coding required.

Phone, WhatsApp and web channels

One assistant and one knowledge base across calls, WhatsApp Business, live voice and web chat, plus Telegram, Slack,…

Appointment booking

Event types, public booking pages, calendar sync and AI phone scheduling built in.

Voice and language choice

Voices from several TTS providers in 120 languages, with GPT Realtime, Gemini, Llama and Claude models available.

Integrations, API and MCP

1,000+ connected apps, 23 native connections, a REST API, a CLI and an MCP server.

Pros

  • Free to start with no credit card, and plans can be changed or cancelled at any time.
  • Wide channel coverage: phone, WhatsApp, web chat, helpdesks and messaging apps.
  • EU hosting, GDPR compliance and a signed DPA on request.
  • Public API, CLI and MCP server alongside the no-code builder.

Cons

  • Per-minute pricing makes costs variable at high call volume.
  • Unused included minutes do not roll over to the next month.
  • Prices are shown in different currencies and promotional rates, which can make plan comparison confusing.
  • Famulor is a software platform, so you still have to design and test your own call flows.
Plans

Pricing

Free planPaid from $0
Pay as you go $0 to start /mo
Plus $29/mo /mo
Pro $111/mo /mo
Summary

Final verdict

Famulor is worth a look if you want voice AI that is priced per minute, starts free and keeps data in the EU. The free start (800 credits, no card) makes it cheap to test a real call flow before committing to a plan.
#2

SaleSmartly

Omnichannel customer engagement platform with a shared inbox, AI agents and CRM

4.0
43
AppsInsight Score
Overview

What is SaleSmartly?

Omnichannel customer engagement platform with a shared inbox, AI agents and CRM SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on top.

Editorial

Why we recommend it

SaleSmartly gathers chat apps such as WhatsApp, Telegram, Instagram and Facebook into one inbox and adds AI agents and a CRM. It has a free plan, a low-cost Pro tier, and long-billing discounts up to 25%.

Audience

Best for

  • Small and mid-size support and sales teams
  • especially cross-border sellers
  • who manage customers across several messaging channels.
Capabilities

Key features

Shared omnichannel inbox

WhatsApp, Telegram, Facebook, Instagram and other channels in one place.

AI agents

AI members answer customers; quotas run from 200 messages a month on Free to 5,000 on Max.

Built-in CRM

Manage leads and keep conversation context across channels.

Marketing mass sending

Bulk messaging and channel distribution links on paid plans.

Brand removal

The SaleSmartly brand is removed on Pro and Max.

Pros

  • Free plan with 2 members and 10,000 AI points
  • Unlimited monthly active contacts on Pro and Max
  • Covers many chat channels in one inbox
  • Annual and multi-year discounts

Cons

  • Pricing varies by members, channels, devices and AI points
  • Free plan is capped at 100 monthly active contacts and 1 channel
  • API, export and account manager need Max
  • The site served a Chinese-language version by default for us
Plans

Pricing

Free planPaid from $0
Free $0 /mo
Pro $15.90 /mo $12.72 billed annually
Max $199 /mo $159.20 billed annually
Summary

Final verdict

SaleSmartly gathers chat apps such as WhatsApp, Telegram, Instagram and Facebook into one inbox and adds AI agents and a CRM. It has a free plan, a low-cost Pro tier, and long-billing discounts up to 25%.

Our ranking methodology

Transparent criteria and editorial standards behind every score in this guide.

How we ranked these apps

We evaluate each app on features, ease of use, value for money, integrations, and real user feedback. Apps are ranked by overall editor score within this category, with manual adjustments when hands-on testing reveals a clear winner.

What we looked for

  • Features and core capabilities
  • Ease of use and onboarding
  • Pricing and value for money
  • Integrations and ecosystem
  • User reviews and editor rating

Compare top Live Chat apps

FeatureFamulorSaleSmartly
Editor rating4.24.0
PricingFree+PaidFree+Paid
Starting price$0$0
Free planIncludedIncluded
Free trialNoNo
PlatformsWeb app, API / SDK, CLI / TerminalWeb app, iOS (iPhone & iPad), Android, API / SDK

Live Chat FAQ

Quick answers about the best Live Chat software.

What is the best Live Chat app in 2026?

Our editors rank Famulor #1 for most teams in Live Chat based on features, value, and user feedback. See the full ranked list above for alternatives.

Yes — many Live Chat apps offer free plans or trials. Use the pricing filter in our directory to browse free and freemium options.

We evaluate each app on features, ease of use, value for money, integrations, and real user feedback. Apps are ranked by overall editor score within this category, with manual adjustments when hands-on testing reveals a clear winner.

All Live Chat apps

2 apps

Showing 2 apps

  1. #1

    German AI voice agent platform that answers and makes phone calls, books appointments and follows up on WhatsApp, SMS and email, with a no-code flow builder. Famulor is an AI voice agent platform built and operated by BEK Service GmbH…

    Pricing
    Free planPaid from $0
    Small businesses agencies and support or sales teams that want AI phone and WhatsApp agents especially in Europe where GDPR and EU hosting matter.
    Web app API / SDK CLI / Terminal
    41
    AppsInsight Score Needs work
  2. #2

    Omnichannel customer engagement platform with a shared inbox, AI agents and CRM SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on…

    Pricing
    Free planPaid from $0
    Small and mid-size support and sales teams especially cross-border sellers who manage customers across several messaging channels.
    Web app iOS (iPhone & iPad) Android API / SDK
    43
    AppsInsight Score Needs work

Our winners

Recently added

Famulor

German AI voice agent platform that answers and makes phone calls, books appointments and follows up…

Free planPaid from $0
  • Web app
  • API / SDK
  • CLI / Terminal