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- Web app
- iOS (iPhone & iPad)
- Android
What is SaleSmartly?
Omnichannel customer engagement platform with a shared inbox, AI agents and CRM SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on top.
Our verdict
SaleSmartly gathers chat apps such as WhatsApp, Telegram, Instagram and Facebook into one inbox and adds AI agents and a CRM. It has a free plan, a low-cost Pro tier, and long-billing discounts up to 25%.
Full review
SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on top. The homepage frames it as a way to keep every conversation connected as customers move between channels, and claims 300,000+ businesses use it. It also shows a Meta Business Partner badge, an ISO 27001 mark and a Product Hunt #2 Product of the Day badge.
What it covers
The product combines an omnichannel inbox for service and sales teams, an AI workforce of agents that answer customers, a CRM to manage leads, and marketing tools such as mass sending and channel distribution links. Higher plans add exportable chat history, an API, webhook notifications and a dedicated account manager. There is also an affiliate program.
Pricing
The pricing page sells by seats and channels, with discounts for longer billing: 10% quarterly, 15%
SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on top. The homepage frames it as a way to keep every conversation connected as customers move between channels, and claims 300,000+ businesses use it. It also shows a Meta Business Partner badge, an ISO 27001 mark and a Product Hunt #2 Product of the Day badge.
What it covers
The product combines an omnichannel inbox for service and sales teams, an AI workforce of agents that answer customers, a CRM to manage leads, and marketing tools such as mass sending and channel distribution links. Higher plans add exportable chat history, an API, webhook notifications and a dedicated account manager. There is also an affiliate program.
Pricing
The pricing page sells by seats and channels, with discounts for longer billing: 10% quarterly, 15% half-year, 20% annual and 25% for two years. On the annual view, Free is $0 (2 members, 1 official channel, 1 hosted device, 100 monthly active contacts, 10,000 AI points a month). Pro shows $12.72 a month on annual billing against $15.90 monthly, with unlimited contacts and 100,000 AI points. Max shows $159.20 a month on annual billing against $199 monthly, with 10 members, 30 official channels and 1 million AI points. Custom is quoted. Add-ons include AI points from $0.375 per 10,000 and email from $2 per 1,000.
Who it suits
Small and mid-size teams, especially cross-border and e-commerce sellers, that talk to customers on several messaging apps and want one inbox with AI help.
Who it's for
Best for
- Small and mid-size support and sales teams
- especially cross-border sellers
- who manage customers across several messaging channels.
Not ideal for
- Teams that want one flat per-seat price
- since the cost changes with members
- channels
- hosted devices and AI points
- or buyers who need published terms of service up front.
How we tested
AppsInsight desk research, 5 October 2026. We read SaleSmartly's English homepage and pricing page, which defaults to annual billing. Prices are for the base seat and channel setup and change as you add members or channels. We did not test the product. The 300,000+ customer count, ISO 27001 and ratings are the company's own claims.
At a glance
| Pricing | Free+Paid |
|---|---|
| Starting price | $0 |
| Free plan | Yes |
| Free trial | No |
| Pricing page | View pricing |
| Platforms | Web app, iOS (iPhone & iPad), Android, API / SDK |
| API | Yes |
| Company | SaleSmartly |
| Apps Insight Score | 43/100 |
| Implementation | Medium |
| Learning curve | Intermediate |
Why this app scored 43/100
Editorial Review 26/30
- Product quality 7.5/10 8/10
- Ease of use 4/5 4/5
- Feature depth 4.5/5 5/5
- Innovation 3.5/5 4/5
- Value for money 3/3 3/3
- Recommendation confidence 2/2 2/2
Trust & Verification 4/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Provided 2/2
- Terms of service published Missing 0/1
- Security certifications None listed 0/2
- Knowledge base / help center Missing 0/2
- Social profiles linked 3 profiles linked 1/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 10/20
- Detailed description 238 words 2/3
- Screenshots 2 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 5 items 1/2
- Feature list 7 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 0 integrations 0/2
- API available Yes 1/1
- Company details 1 of 3 details filled 0/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Built for
Use case
CRM & sales
Use case
Customer support
Industry
E-commerce & retail
Industry
Marketing & agencies
How SaleSmartly compares
| Feature | SaleSmartly | Hootsuite | convly | CoxPost |
|---|---|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 | 3.7 / 5 | 3.6 / 5 |
| Pricing | Free+Paid | Paid Subscription | Free+Paid | Paid Subscription |
| Starting price | $0 | $99/user/mo billed annually | — | $9 |
| Free plan | Included | Included | Included | Included |
| Free trial | No | Yes (14 days) | Yes (14 days) | Yes (30 days) |
| Platforms | Web app, iOS (iPhone & iPad), Android, API / SDK | Web app, iOS (iPhone & iPad), Android | Slack app | Web app |
| Best for | Small and mid-size support and sales teams, especially cross-border sellers, who manage customers across several messaging channels. | Social media teams, agencies, organizations managing several accounts | Slack-first agencies, customer-success teams and consultants; approved client conversations on Teams or WhatsApp; departments needing cross-platform chats. | Small businesses handling Facebook and Instagram leads, teams combining post scheduling with Messenger automation |
SaleSmartly vs Hootsuite SaleSmartly vs convly SaleSmartly vs CoxPost
Key features
Shared omnichannel inbox
WhatsApp, Telegram, Facebook, Instagram and other channels in one place.
AI agents
AI members answer customers; quotas run from 200 messages a month on Free to 5,000 on Max.
Built-in CRM
Manage leads and keep conversation context across channels.
Marketing mass sending
Bulk messaging and channel distribution links on paid plans.
Brand removal
The SaleSmartly brand is removed on Pro and Max.
API and webhooks
API interface and webhook notifications on Max.
Add-ons
AI points from $0.375 per 10,000 and email sending from $2 per 1,000 letters.
Key benefits
- Free plan available
- Up to 25% off on long billing terms
- Meta Business Partner
Pricing
Free planPaid from $0
Solo
Free
$0 /mo
- 2 members
- 1 official channel
- 1 hosted device
- 100 monthly active contacts
- 10
- 000 AI points and 200 AI member messages a month.
Team
Pro
$15.90 /mo
$12.72 billed annually
- Per month. Annual view shows $12.72 ($152.64 a year). Base setup 2 members
- 10 official channels
- 1 hosted device
- unlimited contacts
- 100
- 000 AI points
- 2
- 000 AI messages
- mass sending
- brand removed. Seats and channels are adjustable.
Enterprise
Max
$199 /mo
$159.20 billed annually
- Per month. Annual view shows $159.20 ($1
- 910.40 a year). 10 members
- 30 official channels
- 10 hosted devices
- unlimited contacts
- 1 million AI points
- 5
- 000 AI messages
- account manager
- chat export
- API
- webhooks.
Enterprise
Custom
- Customized pricing for large businesses
- via sales.
Pros & Cons
Pros
- Free plan with 2 members and 10,000 AI points
- Unlimited monthly active contacts on Pro and Max
- Covers many chat channels in one inbox
- Annual and multi-year discounts
Cons
- Pricing varies by members, channels, devices and AI points
- Free plan is capped at 100 monthly active contacts and 1 channel
- API, export and account manager need Max
- The site served a Chinese-language version by default for us
Screenshots & media
SaleSmartly alternatives
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Frequently asked questions
What is SaleSmartly?
SaleSmartly is an omnichannel customer engagement platform with a shared inbox, AI agents and CRM.
Does SaleSmartly have a free plan?
Yes. Free is $0 a month with 2 members, 1 official channel and 100 monthly active contacts.
How much is the Pro plan?
The page shows $15.90 a month on monthly billing and $12.72 a month on annual billing for the base setup. Extra members and channels change the price.
Are there discounts for longer billing?
Yes: 10% quarterly, 15% half-year, 20% annual and 25% for two years.
Is it ISO certified?
The homepage shows an ISO 27001 badge. Ask SaleSmartly for the certificate if you need it.