According to the Zendesk Customer Experience Trends Report 2023, only 56% of consumers are satisfied with their support contacts over the last year. Many factors can contribute to this unnerving lack of client satisfaction, but one of the most important is how you conduct your business behind the scenes.
Workforce management (WFM) is a set of processes and technologies that businesses may use to manage people, optimize operations, and consistently deliver a great customer experience (CX). In this post, we will discuss the top workforce management software alternatives for increasing organizational efficiency and providing great support interactions.
What is workforce management software?
Workforce management software allows organizations to schedule staff, track productivity, comply with labor rules, define long-term goals, and more.
While organizations should embrace workforce management, it is as crucial that WFM programs run smoothly. Workforce management software bridges the gap between strategy and execution, allowing managers to readily engage in WFM operations such as scheduling, performance monitoring, and payroll processing.
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List of 10 Best Workforce Management Software
Workforce management software is an enterprise human resources software that supports the day-to-day operations of HR teams and employees while also enabling organizations to accomplish HR transformation.
It enables managers to plan, track, and manage personnel operations and resources. It automates common HR management operations such as timesheets, labor forecasts, performance management, absence management, task management, job scheduling, and others.
Here are ten of the best workforce management tools for automating, managing, and transforming HR and people-related processes:
1) Workday HCM: Trending WFM Software

Workday HCM is cloud-based, enterprise-level HCM software that consolidates all processes related to HR administration, recruiting, compensation, benefits, payroll, and learning onto a single platform. The key characteristics of Workday HCM are:
- Automate time-consuming and repetitive tasks.
- Provides insights and analytics about the workforce.
- Personalised experiences for employees
- AI-based schedule generating
- Voice-activated time off requests
- Complete overview of schedules, time balances, and remuneration.
- Automated approval and reminders.
2) Papaya Global

Papaya Global is a payroll and payment system developed for multinational workforces. It focusses on finance and provides payroll, analytics, and employee benefit support.
Papaya offers analytical capabilities such as connected and worldwide payments, which provide a high-level perspective of how teams operate financially. Employers can also zoom in and focus on individuals by reviewing pay cheques and doing staff analyses.
- Real-time tracking.
- Adaptable performance reports
- Workforce Analytics
- Employee portals
- Payroll integrations
- High-level data collecting
- Global Payments
3) Deel

Deel is an HR platform that helps businesses manage their workforce, whether it consists of direct workers, contractors, or employer of record (EOR) personnel. It is intended to assist organisations manage both local and worldwide teams.
Custom dashboards and payroll reports enable users to monitor spending and employee performance, while self-service onboarding tools can help with the hiring process.
- Customisable performance reports
- Organisational charts
- Reporting and Analytics
- Employee Profiles
- Team Workflows
- Onboarding and Offboarding
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4) Connecteam

Connecteam’s labour management software is ideal for firms in a variety of industries, including retail, food and beverage, transportation, construction, and healthcare. It improves involvement, boosts transparency, collects measurable input, and provides communication tools. Connecteam has several key characteristics, including:
- Accurate employee time tracking
- Employee Scheduling
- Automated workflows
- Task management
- Employee Communication
- Customisable mobile training courses.
5) BambooHR: Best Workforce Planning Software

BambooHR provides a human resource information system (HRIS) for small and developing businesses, managing the entire employee lifecycle. Whether you’re hiring, onboarding, setting compensation, or developing culture, BambooHR gives you the time and information you need to focus on your most valuable asset—your employees.
The main features include:
- Applicant tracking systems (ATS)
- Time tracking
- Payroll Processing,
- Employee engagement and satisfaction tools
- Automated reminders
- Workforce Data Analytics
6) Oracle Human Capital Management

Oracle HCM’s workforce management module gives you greater control over your workforce with a fully integrated HR solution that connects time, labour, and leave management to payroll, financial, and personnel data. The main features include:
- Global coverage.
- Track absence trends to reduce expenditures.
- Quick and simple data entry
- Flexible scheduling
- Improve visibility into the achievement of safety objectives and take action on identified event trends or patterns.
- Inform HR and key stakeholders of the sickness in order to respond immediately and minimise exposure.
7) Paylocity: Best Workforce Management Software

Paylocity is a cloud-based human capital management (HCM) platform that offers human resources and payroll management tools to assist firms with key HR operations. The key features include:
- Clock in via mobile, web, kiosk, or other timeclock alternatives.
- Automated time tracking combined with robust reporting and notifications ensures an error-free payroll with no manual re-entry.
- Allow employees to take control of their schedules through shift claims and swapping.
- Talent Management
- Application tracking system (ATS) installation
- Data insights
8) Monday.com

Workforce management software Monday.com is a platform that allows managers and staff to have a single source of truth by consolidating all work, processes, tools, and files into one place. The program includes features for project management, corporate operations, goal and strategy setting, and more.
The WFM process has three levels: goals and objectives, projects and processes, and tasks. These let firms to set goals and action plans, as well as outline the procedures required to achieve them. Meanwhile, managers can use task management and to-do lists to ensure that personnel remain productive in achieving their goals.
- Real-time tracking.
- AI-driven forecasting
- Automatic scheduling
- Customisable performance reports
- Track utilization/occupancy rates.
- No-code customisation
- Custom workflows
9) UGE Schedule Source

UGE Schedule Source is a powerful workforce management software designed to streamline and optimize employee scheduling, time tracking, and overall workforce management processes. This software is particularly useful for businesses that need to manage large teams, offering a range of features that simplify scheduling tasks and enhance productivity.
With UGE Schedule Source, employers can easily create and manage shift schedules, ensuring proper staffing levels across departments. The software enables real-time updates, allowing managers to make quick adjustments to schedules based on employee availability, requests, or urgent business needs. Additionally, it provides automated notifications to employees regarding their shifts, reducing communication gaps and errors.
The platform also helps with time tracking, allowing businesses to track employee hours, manage overtime, and calculate payroll more accurately. This reduces administrative burden and improves compliance with labor regulations. Here are some of its key features:
- Customizable Alerts & Notifications
- Automated Scheduling
- Real-Time Updates
- Employee Self-Service Portal
- Time & Attendance Tracking
- Overtime Management
- Mobile Access
- Payroll Integration
10) Procore

Procore is a leading construction management platform designed to streamline workforce management processes, enhance team collaboration, and improve project efficiency. It simplifies complex workflows by providing real-time insights into job site activities, helping construction teams stay on top of schedules, budgets, and resources.
Key Features of Procore Workforce Management Software:
- Time Tracking
- Crew Management
- Scheduling
- Document Management
- Safety Management
- Project Collaboration
- Reporting & Analytics
Sum up
The Top 10 Workforce Management Software listed above differ in terms of features and functionality. The correct software for your organization takes you closer to enhancing operational efficiency, minimizing administrative stress, and providing a positive work environment for your employees.
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