What is SaleSmartly?
Omnichannel customer engagement platform with a shared inbox, AI agents and CRM SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on top.
Why we recommend it
SaleSmartly gathers chat apps such as WhatsApp, Telegram, Instagram and Facebook into one inbox and adds AI agents and a CRM. It has a free plan, a low-cost Pro tier, and long-billing discounts up to 25%.
Best for
- Small and mid-size support and sales teams
- especially cross-border sellers
- who manage customers across several messaging channels.
Key features
WhatsApp, Telegram, Facebook, Instagram and other channels in one place.
AI members answer customers; quotas run from 200 messages a month on Free to 5,000 on Max.
Manage leads and keep conversation context across channels.
Bulk messaging and channel distribution links on paid plans.
The SaleSmartly brand is removed on Pro and Max.
Pros
- Free plan with 2 members and 10,000 AI points
- Unlimited monthly active contacts on Pro and Max
- Covers many chat channels in one inbox
- Annual and multi-year discounts
Cons
- Pricing varies by members, channels, devices and AI points
- Free plan is capped at 100 monthly active contacts and 1 channel
- API, export and account manager need Max
- The site served a Chinese-language version by default for us