Aircall
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams.
Paid Subscription$30/license/mo annual7-day trial
- Web app
- iOS (iPhone & iPad)
- Android
- macOS
What is CloudTalk?
AI-powered business calling platform for sales and support teams with power dialing, IVR and call analytics CloudTalk is an AI-powered business calling platform for sales and support teams.
Our verdict
CloudTalk earns its rating as a modern AI calling platform: power dialer, IVR and call routing, AI call scoring and transcription, and apps for web, desktop and mobile. The company states SOC 2 Type II and ISO 27001 compliance on its security page, has raised $36M, and serves 5,500+ customers. Plans start at $25 per user per month billed annually with a 14-day free trial.
Full review
CloudTalk is an AI-powered business calling platform for sales and support teams. According to the company’s official our-story page, it was founded in 2016 in Bratislava, Slovakia by Martin Malych and Viktor Vanek, has raised $36M in venture funding, and serves more than 5,500 customers. The legal entity is CloudTalk s.r.o., headquartered at Tallerova 4 in Bratislava, and the company states SOC 2 Type II and ISO/IEC 27001 compliance on its security page.
The product covers the full calling workflow: business numbers, IVR and call routing, queues and recording for inbound teams, and a power dialer for outbound sales. Its AI layer adds call scoring, summaries and transcription, visible across the product’s official feature graphics. CloudTalk ships apps for every major platform: the official download page covers web, Windows, Mac, Linux, iOS and Android, and the integrations catalog lists HubSpot, Salesforce, Zapier, Shopify, Intercom, Pipedrive and Zendesk.
Pricing, verified on
CloudTalk is an AI-powered business calling platform for sales and support teams. According to the company’s official our-story page, it was founded in 2016 in Bratislava, Slovakia by Martin Malych and Viktor Vanek, has raised $36M in venture funding, and serves more than 5,500 customers. The legal entity is CloudTalk s.r.o., headquartered at Tallerova 4 in Bratislava, and the company states SOC 2 Type II and ISO/IEC 27001 compliance on its security page.
The product covers the full calling workflow: business numbers, IVR and call routing, queues and recording for inbound teams, and a power dialer for outbound sales. Its AI layer adds call scoring, summaries and transcription, visible across the product’s official feature graphics. CloudTalk ships apps for every major platform: the official download page covers web, Windows, Mac, Linux, iOS and Android, and the integrations catalog lists HubSpot, Salesforce, Zapier, Shopify, Intercom, Pipedrive and Zendesk.
Pricing, verified on the official pricing page in October 2026, is per user per month with annual billing. Starter is $25 with no seat minimum, Essential is $29 with no seat minimum, and Expert, the most popular tier, is $49 with a three-seat minimum. A Custom plan is quote-based. All plans include a 14-day free trial, and AI features are concentrated in the higher tiers.
Watch-outs: the advertised rates assume annual billing, so month-to-month costs more. The Expert plan’s three-seat minimum matters for very small teams, and there is no permanently free plan. AI capabilities require the pricier tiers, and organizations needing full contact-center workforce management may outgrow the analytics.
Overall, CloudTalk is a polished, security-conscious calling platform with one of the better platform coverages in this category and honest, published pricing. SMB sales and support teams will get value quickly; buyers should compare Aircall, JustCall and Dialpad for deeper enterprise call-center features.
Who it's for
Best for
- Sales teams running outbound campaigns with a power dialer
- Support teams needing IVR
- routing and call queues
- Businesses wanting AI call scoring and transcription on calls
- Distributed teams that need desktop and mobile calling apps on every platform
Not ideal for
- Solo founders wanting a free plan (there is none
- only a 14-day trial)
- Teams needing enterprise workforce management beyond call analytics
- Buyers who want AI features on the cheapest plan (they sit on higher tiers)
- Organizations that require per-month billing at the advertised rates (those are annual)
How we tested
We researched CloudTalk in October 2026 using its official website, our-story page, pricing page, security page, legal documentation, download page and help center, and compared its published capabilities and pricing against other VoIP providers in this category. Company facts (2016 founding in Bratislava, founders Martin Malych and Viktor Vanek, $36M raised, 5,500+ customers) come from CloudTalk's official our-story page. Ratings reflect editorial judgment based on that research. We did not purchase a plan or run a live pilot for this listing.
Security & compliance
At a glance
| Pricing | Paid Subscription |
|---|---|
| Starting price | $25/user/mo annual |
| Free plan | No |
| Free trial | Yes (14 days) |
| Pricing page | View pricing |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows, Linux |
| API | Yes |
| Company | CloudTalk s.r.o. |
| Apps Insight Score | 52/100 |
| Compliance | SOC 2 Type 2, ISO/IEC 27001 |
Why this app scored 52/100
Editorial Review 28/30
- Product quality 8/10 8/10
- Ease of use 5/5 5/5
- Feature depth 5/5 5/5
- Innovation 5/5 5/5
- Value for money 3/3 3/3
- Recommendation confidence 2/2 2/2
Trust & Verification 9/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Provided 2/2
- Terms of service published Provided 1/1
- Security certifications SOC 2 Type 2, ISO/IEC 27001 2/2
- Knowledge base / help center Provided 2/2
- Social profiles linked 4 profiles linked 1/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 12/20
- Detailed description 294 words 2/3
- Screenshots 2 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 4 items 1/2
- Feature list 6 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 4 integrations 1/2
- API available Yes 1/1
- Company details 3 of 3 details filled 1/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Integrations
Built for
Use case
CRM & sales
Use case
Customer support
Industry
SaaS & technology
Industry
E-commerce & retail
Industry
Professional services
How CloudTalk compares
| Feature | CloudTalk | Aircall | Dialpad | RingCentral |
|---|---|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 | 4.4 / 5 | 4.4 / 5 |
| Pricing | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription |
| Starting price | $25/user/mo annual | $30/license/mo annual | From $15 | From $20 |
| Free plan | Included | Included | Included | Included |
| Free trial | Yes (14 days) | Yes (7 days) | Yes (14 days) | Yes |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows, Linux | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| Best for | Sales teams running outbound campaigns with a power dialer Support teams needing IVR, routing and call queues Businesses wanting AI call scoring and transcription on calls Distributed teams that need desktop and mobile calling apps on every platform | Inside sales and SDR teams running outbound calls with CRM-logged activity Support teams handling voice, SMS and WhatsApp from one shared inbox RevOps teams that need call-level data inside Salesforce or HubSpot SMB and mid-market companies replacing a legacy PBX | Small and mid-sized businesses replacing a legacy phone system Sales and support teams that want call transcription and summaries Remote and hybrid teams needing one number across devices Companies planning to grow into contact-center features | Businesses of any size replacing a legacy PBX with a proven cloud phone system Organizations that want phone, video, chat and SMS unified in one app Companies planning a later move into contact center or AI agents IT teams that need deep integrations and open APIs |
CloudTalk vs Aircall CloudTalk vs Dialpad CloudTalk vs RingCentral
Key features
Business calling
Cloud phone system with local numbers in 160+ countries for sales and support teams.
Power dialer
Outbound dialing that works through call lists automatically for sales campaigns.
IVR and call routing
Visual call flow builder, ring groups, call queues and queue callback, with call recording.
AI conversation intelligence
AI call scoring, summaries and transcription, plus AI voice agents for inbound calls.
Apps for every platform
Web, Windows, Mac, Linux, iOS and Android apps from the official download page.
CRM and helpdesk integrations
Official integrations include HubSpot, Salesforce, Zapier, Shopify, Intercom, Pipedrive and Zendesk.
Key benefits
- Run outbound campaigns faster with the power dialer
- Coach reps with AI call scoring and transcripts
- Take calls anywhere with apps on six platforms
- Connect calls to your CRM and helpdesk out of the box
Pricing
Paid Subscription$25/user/mo annual14-day trial
Starter
$25/user/month billed annually
- Business calling
- call flow builder
- ring groups and queues
- call recording. Minimum 1 license.
Essential
$29/user/month billed annually
- Adds monitoring
- coaching and analytics features.
Expert
$49/user/month billed annually
- Adds power dialer
- AI conversation intelligence and Salesforce integration. Minimum 3 licenses.
Custom
- Quote-based plan for larger teams.
Pros & Cons
Pros
- SOC 2 Type 2 and ISO/IEC 27001 compliance stated on the official security page
- Apps on web, desktop and mobile across six platforms
- AI call scoring and transcription built into the product
- Published per-user pricing with a 14-day free trial (official pricing page)
Cons
- Advertised per-user rates require annual billing (official pricing page)
- Expert plan has a three-license minimum (official pricing page)
- AI conversation intelligence features are concentrated in the Expert tier (official pricing page feature lists)
Screenshots & media
CloudTalk alternatives
View all alternatives
Dialpad
AI-powered business phone system with calling, meetings and messaging in one app
Paid SubscriptionFrom $1514-day trial
- Web app
- iOS (iPhone & iPad)
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RingCentral
AI-powered business phone, video, messaging and contact center platform
Paid SubscriptionFrom $20Free trial
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Ooma Office
No-contract business VoIP with 100+ calling features, hardware flexibility and 24/7 support.
Paid SubscriptionFrom $19.95/user/mo
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Vonage Business Communications
Cloud business phone system with video meetings and team messaging, now part of Ericsson.
Paid SubscriptionFrom $19.99/line/mo
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8×8
Unified voice, video, chat and messaging for business, with contact center and CPaaS APIs.
Paid SubscriptionQuote-based
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Aircall
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams.
Paid Subscription$30/license/mo annual7-day trial
- Web app
- iOS (iPhone & iPad)
- Android
- macOS
GoTo Connect
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Frequently asked questions
How much does CloudTalk cost?
Billed annually: Starter is $25 per user per month, Essential is $29, and Expert is $49 with a three-license minimum. A Custom plan is quote-based. Verified on the official pricing page in October 2026.
Does CloudTalk have a free trial?
Yes. CloudTalk offers a 14-day free trial (official pricing page, October 2026).
Is CloudTalk secure?
CloudTalk states SOC 2 Type 2 and ISO/IEC 27001 compliance on its official security page.
Where is CloudTalk based?
CloudTalk was founded in 2016 in Bratislava, Slovakia by Martin Malych and Viktor Vanek. The legal entity is CloudTalk s.r.o., headquartered in Bratislava, with an office in Prague.