Aircall
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams.
Paid Subscription$30/license/mo annual7-day trial
- Web app
- iOS (iPhone & iPad)
- Android
- macOS
What is Phone.com?
Cloud business phone system with unlimited US/CA calling from $15/user/mo Phone.com is a cloud-based business phone system aimed at small businesses.
Our verdict
Phone.com packs a full business phone system - unlimited US/CA calling, video conferencing and 50 voice features - into a $15/user/month (annual) entry plan, and backs it with a 30-day money-back guarantee and 24/7 support. It is one of the most affordable full-featured VoIP options for very small teams.
Full review
Phone.com is a cloud-based business phone system aimed at small businesses. On its official About page, the company says it was founded by a team of entrepreneurs and telecom experts who saw small businesses being priced out of effective communication systems. Service runs on the phone and computer a business already owns, through the official iOS and Android apps and the web app.
All three plans include unlimited calling minutes for US and Canada calls (subject to terms), a custom local, toll-free or vanity number, mobile and web apps, video conferencing, and 50 standard voice features including IVR (interactive voice response) menus. The Plus plan adds IP desk phone compatibility, voicemail transcription and conversational text messaging. The Pro plan adds call recording, call analytics, CRM integration and 10-year data retention.
Pricing is per user per month, billed monthly or annually with a 17% saving on annual billing. On annual billing,
Phone.com is a cloud-based business phone system aimed at small businesses. On its official About page, the company says it was founded by a team of entrepreneurs and telecom experts who saw small businesses being priced out of effective communication systems. Service runs on the phone and computer a business already owns, through the official iOS and Android apps and the web app.
All three plans include unlimited calling minutes for US and Canada calls (subject to terms), a custom local, toll-free or vanity number, mobile and web apps, video conferencing, and 50 standard voice features including IVR (interactive voice response) menus. The Plus plan adds IP desk phone compatibility, voicemail transcription and conversational text messaging. The Pro plan adds call recording, call analytics, CRM integration and 10-year data retention.
Pricing is per user per month, billed monthly or annually with a 17% saving on annual billing. On annual billing, Basic is $15 per user per month ($180 billed annually), Plus is $22.50 ($269 billed annually) and Pro is $33.33 ($399 billed annually). Phone.com notes that prices are subject to taxes and fees. There is no free trial; instead, the company backs subscriptions with a 30-day money-back guarantee and includes 24/7 support.
Phone.com targets solo operators, growing teams and distributed businesses that want a professional phone presence without hardware or long contracts. Buyers who need CRM integration should plan on the Pro tier, and the Basic plan includes one number per account and user. Phone.com’s pricing page also states HIPAA compliance for healthcare practices and annual SOC 2 Type II audits.
Who it's for
Best for
- Solo operators and very small teams wanting a professional phone presence on a budget
- Distributed teams that need unlimited US/CA calling and video conferencing in one plan
Not ideal for
- Buyers who want a free trial before paying (Phone.com offers a 30-day money-back guarantee instead)
- Teams that need CRM integration on the cheapest plan (it is Pro-only)
How we tested
We researched Phone.com in October 2026 using the official pricing page with its monthly/annual toggle and plan comparison table, the official About page, and the official support site. Prices shown are the standard annual-billing rates from the rendered pricing page. No hands-on testing was performed.
Security & compliance
At a glance
| Pricing | Paid Subscription |
|---|---|
| Starting price | $15/user/mo annual |
| Free plan | No |
| Free trial | No |
| Pricing page | View pricing |
| Platforms | Web app, iOS (iPhone & iPad), Android |
| API | Yes |
| Company | Phone.com, Inc. |
| Apps Insight Score | 49/100 |
| Implementation | Easy |
| Learning curve | Beginner |
| Compliance | SOC 2 Type II attested annually (vendor-stated) |
Why this app scored 49/100
Editorial Review 27/30
- Product quality 7/10 7/10
- Ease of use 5/5 5/5
- Feature depth 5/5 5/5
- Innovation 5/5 5/5
- Value for money 3/3 3/3
- Recommendation confidence 2/2 2/2
Trust & Verification 9/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Provided 2/2
- Terms of service published Provided 1/1
- Security certifications SOC 2 Type II attested annually (vendor-stated) 2/2
- Knowledge base / help center Provided 2/2
- Social profiles linked 4 profiles linked 1/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 10/20
- Detailed description 255 words 2/3
- Screenshots 2 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 4 items 1/2
- Feature list 6 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 0 integrations 0/2
- API available Yes 1/1
- Company details 1 of 3 details filled 0/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Built for
Use case
Customer support
Use case
Team collaboration
Industry
Healthcare
Industry
Legal
Industry
Professional services
Industry
Other industry
How Phone.com compares
| Feature | Phone.com | Aircall | CloudTalk | Dialpad |
|---|---|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 | 4.4 / 5 | 4.4 / 5 |
| Pricing | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription |
| Starting price | $15/user/mo annual | $30/license/mo annual | $25/user/mo annual | From $15 |
| Free plan | Included | Included | Included | Included |
| Free trial | No | Yes (7 days) | Yes (14 days) | Yes (14 days) |
| Platforms | Web app, iOS (iPhone & iPad), Android | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows, Linux | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| Best for | Solo operators and very small teams wanting a professional phone presence on a budget Distributed teams that need unlimited US/CA calling and video conferencing in one plan | Inside sales and SDR teams running outbound calls with CRM-logged activity Support teams handling voice, SMS and WhatsApp from one shared inbox RevOps teams that need call-level data inside Salesforce or HubSpot SMB and mid-market companies replacing a legacy PBX | Sales teams running outbound campaigns with a power dialer Support teams needing IVR, routing and call queues Businesses wanting AI call scoring and transcription on calls Distributed teams that need desktop and mobile calling apps on every platform | Small and mid-sized businesses replacing a legacy phone system Sales and support teams that want call transcription and summaries Remote and hybrid teams needing one number across devices Companies planning to grow into contact-center features |
Phone.com vs Aircall Phone.com vs CloudTalk Phone.com vs Dialpad
Key features
Unlimited US/CA calling on every plan
All plans include unlimited minutes for US and Canada calls, subject to terms.
Custom business numbers
Claim local, toll-free or custom vanity numbers like 1-800-PLUMBER.
50 standard voice features with IVR
Automated caller menus and a full set of voice features are included from the Basic plan up.
Video conferencing included
Video meetings are part of every plan, not a separate add-on.
Voicemail transcription and business texting (Plus)
Plus adds voicemail transcription, conversational text messaging and IP desk phone compatibility.
Call recording, analytics and CRM integration (Pro)
Pro adds call recording, call analytics, CRM integration and 10-year data retention.
Key benefits
- Look established with a professional business number and IVR menus
- Run the whole phone system on devices the team already owns
- Cut separate video conferencing costs - it is built into every plan
- Scale from solo operator to distributed team on per-user pricing
Pricing
Paid Subscription$15/user/mo annual
Basic
$18/user /mo
$15/user/mo billed annually
- Unlimited US/CA minutes; 1 number per account and user; mobile and web apps; 50 standard voice features including IVR; video conferencing.
Plus
$22.50/user/mo billed annually
- Everything in Basic; IP desk phone compatible; voicemail transcription; conversational text messaging.
Pro
$33.33/user/mo billed annually
- Everything in Basic and Plus; call recording; call analytics; CRM integration; 10-year data retention.
Pros & Cons
Pros
- Unlimited US/CA calling minutes on all plans
- 30-day money-back guarantee and 24/7 support
- Video conferencing included even on the Basic plan
- Entry price of $15/user/month billed annually is among the lowest for full-featured VoIP
Cons
- Prices exclude taxes and fees (stated on the pricing page)
- Advertised rates require annual billing; month-to-month costs more (Basic is $18 versus $15 per user per month)
- CRM integration, call recording and analytics are locked to the Pro plan
Screenshots & media
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Frequently asked questions
Does Phone.com offer a free trial?
Phone.com does not list a free trial. It backs subscriptions with a 30-day money-back guarantee instead.
How much does Phone.com cost?
Billed annually, Basic is $15/user/month ($180/year), Plus is $22.50/user/month ($269/year) and Pro is $33.33/user/month ($399/year). Annual billing saves 17% versus monthly, and prices are subject to taxes and fees.
Can I use a desk phone with Phone.com?
Yes, on the Plus and Pro plans, which are IP desk phone compatible. Basic runs on the mobile and web apps.
Does Phone.com include video conferencing?
Yes. Video conferencing is included on all three plans, including Basic.