Khoros was formed in 2019 through the merger of Spredfast and Lithium Technologies, and it is headquartered in Austin, Texas. The company’s mission is to help businesses build strong digital relationships with customers through AI-driven engagement. Khoros believes that modern customer service should be proactive, seamless, and available across all digital channels. Its vision is to provide enterprises with tools that blend automation, community, and social care into one unified platform.

As a leader in digital customer engagement, Khoros offers AI-powered solutions for social media management, digital communities, and contact center support. Its platform helps brands connect with customers across messaging, chat, and social platforms. By combining conversation intelligence with community-driven support, Khoros reduces agent workload while improving satisfaction. Enterprises trust Khoros to manage large-scale customer interactions with consistency and care.

Key Services Offered by Khoros

• Digital Contact Center AI: Provides automation and agent assist tools for messaging and chat support.
• Social Media Care: Manages customer service through platforms like Facebook, Twitter, and Instagram.
• Online Communities: Builds branded communities where customers can share knowledge and solutions.
• Analytics & Insights: Delivers real-time reporting on customer engagement trends.
• Omnichannel Integration: Connects support across social, web, messaging, and community channels.

FAQs

What industries use Khoros?

Khoros serves industries such as retail, telecom, financial services, and technology. Retailers use it to handle customer service on social media and chat. Telecom providers rely on it for community forums and digital care. Banks and fintechs use it for secure, personalized messaging support. Technology companies use Khoros to build customer communities and improve product adoption. Its combination of automation and community features makes it unique in serving enterprise needs.

How does Khoros improve customer experience?

Khoros improves experience by allowing customers to connect with brands on the channels they prefer. Whether through social media, web chat, or community forums, Khoros ensures fast and consistent responses. The AI helps resolve repetitive queries automatically while agents focus on complex issues. Community forums reduce pressure on contact centers by letting customers help each other. This mix of automation and human connection creates smoother, more satisfying support journeys.

Can Khoros integrate with enterprise systems?

Yes, Khoros integrates with CRMs, analytics platforms, and marketing tools. It connects with Salesforce, Microsoft Dynamics, and other enterprise applications. This ensures customer conversations and insights flow across systems for a unified view. Integration also allows brands to personalize responses based on past interactions and account history. Businesses benefit from consistent and efficient support across all touchpoints.

How does Khoros support agent productivity?

Khoros boosts agent productivity by providing AI-driven recommendations and automating repetitive tasks. Agents receive suggested responses and full conversation context, which reduces response times. The system also routes conversations to the right agent or team, ensuring efficiency. With community support deflecting common questions, agents handle fewer tickets overall. This balance allows support teams to work smarter, not harder, and deliver higher-quality service.

Is Khoros secure for enterprise use?

Yes, Khoros is designed with enterprise-grade security. Customer data is encrypted during storage and transmission. The platform complies with industry regulations including GDPR and SOC 2. Role-based access limits data exposure to only authorized personnel. Khoros also conducts regular audits and security monitoring. These measures make it a reliable choice for large enterprises handling sensitive customer information.

Categories

• Top Customer Support Agentic AI Companies (Contact Center)