Mindsmiths

Mindsmiths, Inc. is a US company building what it calls street-smart AI: a reliance layer for a company’s customer stack. The platform sits on top of systems a company already runs – CRM, billing, support and the app itself, alongside service AI and marketing tools – and decides, every day for every customer, whether any contact would actually help, from a heads-up before something runs out to weeks of useful notes before an offer, and on most days, nothing at all.

The company positions its product against “book smart” AI that knows a catalogue but not when a message costs more than it earns, aiming at outcomes like acquisition, retention and growth. Its customers include national telecom operators, fintechs and an airport in Europe and the US. EU customers sign with its Croatian subsidiary, Mindsmiths d.o.o. The platform is ISO 27001 certified with a SOC 2 Type II audit under way, runs each customer in its own environment on Microsoft Azure (US Virginia or EU Frankfurt), commits to 99.0% monthly uptime with automatic credits, and enforces contact rules by system with a kill switch.

According to its official website, Mindsmiths, Inc. is a Delaware corporation, publishes its full licence terms, DPA, security addendum and SLA openly, prices in credits across three public plans with no platform fees, and acts as a GDPR data processor – customer data never trains any model. Its published contact is Jordan Yates, VP of Sales, at jordan@mindsmiths.com. These details come from the company’s own website and have not been independently verified.

FAQs

What does Mindsmiths do?

Mindsmiths builds a customer-reliance AI layer that sits on top of a company’s existing CRM, billing, support and app systems. It decides when contact would genuinely help each customer – and when to stay quiet – to improve acquisition, retention and growth.

Who uses Mindsmiths?

According to its website, Mindsmiths’ customers include national telecom operators, fintechs and an airport, across Europe and the United States.

Is Mindsmiths a US or EU company?

Both, in structure: Mindsmiths, Inc. is a Delaware corporation in the US, and customers in the EU sign with its Croatian subsidiary, Mindsmiths d.o.o.

How does Mindsmiths handle security and data?

The platform is ISO 27001 certified with a SOC 2 Type II audit under way and annual independent penetration tests. Each customer gets its own environment hosted on Microsoft Azure in the US or EU, customer data never trains any model, and Mindsmiths acts as a processor under GDPR.

How can I contact Mindsmiths?

Mindsmiths lists Jordan Yates, VP of Sales, at jordan@mindsmiths.com as its contact, and publishes its full contract terms, pricing and policies openly on its one-page website.